FAQ

Frequently Asked Questions

1. Which Softclicks are the right ones for me

Our experienced hairdressers will tell you best. Contact our professional stylists who will be happy to advise you directly via Whatsapp. Click here for colour advice.

We recommend the Volume-Set or the Volume-Plus Set for hair thickening. You want to be on the safe side? Whatsapp consultation.There, professional stylists will help you find the right colour and set for you.

Wir empfehlen für eine komplette Haarverlängerung keine Softclicks, sondern unsere klassischen Tape Extensions zu benutzen. Solltest du dennoch lieber Softclicks benutzen, empfehlen wir das Highlight-Set und das Volume-Set zu kombinieren.

Ja. Wir empfehlen in diesem Fall aber eher unsere Tape Extensions. Softclick Extensions sind nicht dafür gedacht, dauerhaft im Haar zu bleiben. Mit Tape Extensions bist du da besser beraten, da sie eine dauerhafte und ebenfalls sehr schonende Methode sind.

No, the Softclick Extensions are only available in a length of 50 cm. A length of 60 cm is also possible on request. Simply write to us about this using our contact form.

Nein. Das Highlight-Set ist wirklich nur für Akzente im Haar gedacht. Für mehr Fülle empfehlen wir das Volume oder Volume+ -Set.

No, the Softclicks are also completely harmless for allergy sufferers.

2. Questions on use and care

Don't worry, the Softclicks hold bombproof. We have been working on the magnetic closure for years and reworked countless versions to perfect the closure. The magnet also loses less than 1% of its holding power over a period of 100 years. However, for them to hold perfectly, they should be properly attached

That depends entirely on how well you take care of them. The magnetic closure loses less than 1% adhesion over a period of 100 years. However, the hair should be cared for so that it lasts as long as possible. With good care according to our tips for care and use your extensions will last at least 2 years, with daily use.

Nein. Softclicks sind nicht dafür gedacht dauerhaft im Haar zu bleiben. Sie werden – ähnlich wie Clip-In Extensions – morgens eingesetzt und abends herausgenommen. Eine Nacht damit schlafen ist jedoch kein Problem. Einige Kundinnen haben sie auch schon mehrere Nächte drin gelassen und sie saßen noch perfekt.

Wir empfehlen dir die Softclicks vor dem schlafen herauszunehmen. Ob sie dich beim schlafen stören, probierst du aber am besten selbst aus. Einige Kundinnen haben sie auch schon mehrere Nächte drin gelassen und sie saßen noch perfekt, dafür sind sie jedoch eigentlich nicht gedacht. Sie werden – ähnlich wie Clip-In Extensions – morgens eingesetzt und abends herausgenommen.

No, you should take out the Softclicks before showering, because the magnetic closure must not get wet.

You enrich a water bath with a shampoo and wash the Softclick Extensions in it. But be careful not to hold the magnetic closure in the water. You can find more information here: Softclick-Extensions-Care-Guide

Yes, we will soon publish all our partner hairdressers we work with. You can then get your gobella extensions attached used by selected hairdressers.

Yes, the hair quality of softclick Extensions is very high. Therefore, they can of course be straightened. However, the same applies as for your own hair: Use Heat Protection Spray otherwise you will damage the hair and it will break in the long run. We recommend our gobella heat protection.

Yes, the hair quality of softclick Extensions is very high. Therefore, they can of course be straightened. However, the same applies as for your own hair: Use Heat Protection Spray otherwise you will damage the hair and it will break in the long run. We recommend our gobella heat protection.

It is possible to dye or tint the extensions, but you have to be aware that this will damage your hair. Just like with your own hair, coloring your hair destroys it. The extensions do not break from one time dyeing, but they do not stay beautiful and do not last as long. This applies to all extensions, not only to gobella extensions.

Yes, you can easily make a braid. The softclicks will not get in your way. However, when inserting the strands, make sure that you leave enough space between them and your lateral contours.

3. Questions about orders and returns

Sure. You can return all articles within 14 days. dieses Formular aus und du bekommst einen Retourenschein zugesendet.

Nein. Wir bieten aktuell Paypal, Klarna, Kreditkartenzahlungen, Apple Pay, SOFORT und Giropay an. Über Klarna sind außerdem auch Ratenzahlungen wie auch Kauf auf Rechnung möglich.

Please contact the Paypal/Klarna customer service directly. We cannot view your data at Paypal/Klarna, so we do not know the exact reason for the reminder.

No. We don't have any trial strands. But you don't need to worry. If you do not like the products, you can return them without any problems.